All your questions, answered.
From ordering to file delivery, find clear answers to every question about our ad design process.
How quickly can you deliver my banners?
Most projects take 3–5 business days. Need them faster? Select our 48-hour rush delivery option at checkout.
Can you create multiple sizes of the same ad?
Yes, simply select the number of sizes you need during checkout.
How do I request revisions or give feedback?
You can easily leave feedback in our dashboard. We’ll keep refining until your banners are ready to win.
What details do I need to provide for my order?
Provide your ad sizes, ad copy, and any media files such as logos, images, or video clips. These help us create on-brand ads that match your campaign goals.
Can you work with my existing brand guidelines?
Absolutely — we’ll follow your brand fonts, colors, and style guide to keep your ads consistent with your identity.
Do you use templates or pre-made designs?
Never. Every banner is custom-designed for your brand — no templates, no cookie-cutters, no AI.
Are your banners compatible with all major ad platforms?
Yes — our ads are built to meet the specifications of Google, Meta, TikTok, LinkedIn, and most DSPs.
Which file formats will I receive?
You’ll get ready-to-upload files: PNG/JPG for static, GIF for animation, ZIP for HTML5, MP4/MOV for video ads. Editable source files are available as an add-on.
What is the recommended file size for banner ads?
We deliver optimized files under the maximum file size allowed by each ad network (usually 150 KB for static and GIFs).
Do prices change depending on banner size?
No — our pricing is fixed, regardless of size. Same price for any size.
Can I order multiple banners at once?
Yes — just select your format, choose the number of banners, and you’ll see your total instantly.
How does your agency or partner pricing work?
We offer special rates for agencies and high-volume clients. Contact us for a custom package.
What payment methods do you accept?
We accept secure payments via all major credit cards, PayPal, and Stripe.
Can I get a refund if I’m not satisfied?
Yes — if we can’t meet your expectations, we’ll offer a full refund. We’re confident you’ll love what we deliver.