All your questions, answered.
From ordering to file delivery, find clear answers to every question about our ad design process.
How fast can you deliver banner ads?
Turnaround time depends on your order size, complexity, and feedback speed, but most projects are completed within 3–5 business days.
Need them sooner? Add our 48-hour rush delivery option at checkout.
Can you design multiple sizes of the same ad?
Yes. Simply select the number of ad sizes at checkout, and we’ll create consistent variations tailored for your campaign placements.
How do I request revisions?
Your dashboard makes this easy — you can communicate directly with your designer. You’ll be notified by email whenever a draft is ready, and you can reply with feedback right from your inbox — everything syncs automatically.
We offer unlimited revisions until your banners are finalized and ready to launch.
What details do I need to provide in my brief?
We’ll need your ad sizes, copy, brand assets, and any media files (such as product images, photos, or video footage).
If you need stock imagery, you can include it as an optional add-on.
Can you follow my brand guidelines?
Absolutely. Every creative we design is fully on-brand — we’ll follow your brand fonts, colors, and style guide to ensure a cohesive visual identity across all ads.
Do you use templates or AI-generated designs?
Never. Every ad is 100% custom-designed by our team — no templates, no shortcuts, no AI.
Are your banners compatible with major ad platforms?
Yes. We design ads that meet the specs for Google, Meta, LinkedIn, and most DSPs.
Which file formats will I receive?
You’ll receive optimized, platform-ready files:
- Static ads: JPG, PNG, or WebP
- Animated ads: GIF or WebP
- HTML5 ads: ZIP package (HTML, CSS, JS assets)
- Video ads: MP4 or MOV
All formats are optimized for quality, file size, and platform compatibility.
Editable source files are available as an add-on.
What is the maximum file size for banner ads?
We optimize all files to stay within ad network requirements (typically under 150 KB for display ads).
Do banner ad prices depend on size?
No. Our pricing is fixed per banner, regardless of dimensions.
Can I order multiple banners at once?
Yes. Just select your format, choose the number of banners, and see your total instantly.
Do you offer agency or bulk pricing?
Yes — we provide special rates for agencies and high-volume clients. Contact us to set up a custom package.
What payment methods do you accept?
We accept PayPal and a wide range of secure payment options processed via Stripe:
- Credit & Debit Cards (Visa, Mastercard, American Express, and others)
- Digital Wallets like Apple Pay, Google Pay, Link, and Alipay
- Buy Now, Pay Later (BNPL) using Klarna.
Do you offer refunds if I’m not satisfied?
Yes. If we can’t deliver something you love, you’ll receive a full refund — though we’re confident you won’t need it.